We are pleased to present another interview conducted with a TeleCube Client. This time, Mrs. Anna Górniak – Member of the Management Board at SEMPIRE sp. z oo sp. k. (interactive agency specializing in SEO / SEM) agreed to answer Kamil Pietrasik’s questions . We wish you a pleasant reading.
First of all, I would like to ask how and for what tasks does your company use telephony and the TeleCube virtual switchboard?
Your services are useful primarily in the daily contacts of the SEMPIRE team with clients, contractors and partners. We provide high-quality SEO/SEM services and we discuss many activities, plans, strategies and analyses on an ongoing basis with the companies we cooperate with. Before choosing your company, we were looking for a reliable, modern tool that would work in our dynamically developing industry. So we most often use TeleCube to receive and make calls or text messages.
You conduct a great many calls using TeleCube.
This year, the number of minutes spent on making phone calls has reached almost 80,000. Which functions of the virtual switchboard are most useful for you, as a manager, in managing such a large number of calls?
I can also immediately indicate that as the company grows, and consequently the number of our employees increases, this data will systematically grow :). To answer the question, in our company, the most effective function is to redirect calls in the event of a busy line to the nearest free line, so that the call can be accepted by another Binance Database specialist in order to quickly serve the customer. We also value the possibility of connecting the tool with our other systems, i.e. CRM. With such a number of calls, archiving calls is undoubtedly also valuable, thanks to which we will not miss any of the information provided – we can once again listen more carefully to the expectations of the interlocutor and note down the issues that we missed, and then proceed to further actions.
I wonder what your employees who contact customers by phone feel about TeleCube.
What do they think is the greatest advantage of TeleCube?
The ability to adapt the Uganda Phone Number List tool to the needs of the company and its assumptions is one of the greatest advantages of TeleCube, and this is what guided us when choosing a partner for cooperation. In addition to the basic options enabling quick and convenient contact with clients, contractors and partners, our employees greatly appreciated the VoIP application function, especially in the era of the pandemic and the accompanying remote work. Thanks to this, we were able to maintain a safe social distance while maintaining the current quality of services.
If you were to recommend our service to companies strictly from your industry, i.e. interactive agencies, what 3 main advantages of TeleCube would you mention?
We are looking for companies similar to ourselves, so I would give the following characteristics: modernity, flexibility, quality.
