The telco is like the tip of the spear, and we must see how we Uzbekistan Email List carry out the automation of processes “, he indicated, after stating that this involves a double game: indoors, to see how to execute it, and outward, as part of the improvement of the customer experience with suitable channels for each type of person. It was pointed out about the search to generate new business models from the digital world where Uzbekistan Email List have the advantage of having large communities. For this reason, from Uzbekistan Email List they pointed out that one of the objectives is to seek communities and people to offer them services that allow them to connect them, since it is the way to become a platform. If digitizing presents opportunities, and not doing so involves risks, how then is competitiveness measured against this digitization environment,
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asked, for which both Uzbekistan Email List and indicated that it is not so much a matter of comparing with the competition as having a clear strategy towards which to orient. “We are not measuring, but we are aware that we must move towards digital transformation. It is important to know where things are going, more than the comparison against the competition. Because it marks us a collective north towards which the organization is going ”, specified the Uzbekistan Email List executive. His colleague from ETB considered that Uzbekistan Email List what should be reviewed is the level of digitization that it has with which it is intended to be achieved and that, unlike other indicators, such as levels of complaint, problem solving and others,
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“in terms of In digital transformation, the challenge is how customers’ needs are met ”. In Uzbekistan Email List this framework, he stressed that “the government segment is very important to us and we have clear objectives to support them in their digitization processes and offer them Uzbekistan Email List digital solutions, to automate processes, the same as with private companies. The indicators go more this way than to be compared with other operators ”, he declared. They insisted that you have to be clear about the company’s internal strategy Uzbekistan Email List and what experience you want to give users. Because, they also agreed, multichannel does not guarantee either success or the fulfillment of objectives if the strategy is not clear.
