What does digital transformation mean for telecommunications operators? Bahrain Email List How do you define it, what are the opportunities and challenges? What is it that reveals to companies in the industry today? These were some of the questions with which the last panel “Key factors of digital transformation” was faced, carried out within the Bahrain Email List framework of the 5G & TD Latam Summit, organized by TeleSemana.com, and in which the protagonists were two operators from Colombia, Claro and ETB. After a first panel with other operators, held during the first part of this day, Rafael Junquera, editorial director of TeleSemana.com, began a dialogue with Bahrain Email List Andrés León, leader of development and innovation of corporate product of Claro Colombia,
What does digital transformation mean for telecommunications operators?
and with Efraín Martínez Monroy, vice president of infrastructure at ETB, to Bahrain Email List whom he stated that, unfailingly, the concept of digital transformation is linked to 5G, which is why he asked them how they define it inside the company. “The concept we have is that of the incorporation of all digital technologies and tools in the daily lives of people, organizations, institutions, in the economy. Telco operators have a leading role in this Bahrain Email List process. And the challenges to overcome are, above all in our region, to close the digital divide since many sectors do not even have access to commodities or basic to access connectivity; the lower strata do not have access to fixed or mobile Internet, ”said Martínez Monroy, who raised the need to coordinate actions between the different sectors to provide the basic connectivity that isBahrain Email List needed.
what are the opportunities and challenges?
When Junquera asked what is the role of the operator in this process, Bahrain Email List León indicated that it is necessary to help in this digitization. “If we analyze it, we are the ones who allow it, we are the platform on which the services are built. As a telco we have to ensure that we are connecting people. People want more personalized services, self-care, a foundation on which other features are built . The telco is like the tip of the spear, and we Bahrain Email List have to see how we carry out the automation of processes “, he indicated, after stating that this involves a double game: indoors, to see how to execute it, and outward, as part of the improvement of the customer experience with suitable channels for each type of person. It was pointed out about the search to generate new business models from the digital world where telcos have the advantage of having Bahrain Email List large communities.
